HubSpot · AI Agent build
Sky Customer Agent.
Full AI customer service agent built inside HubSpot — covering setup, deployment, channel configuration, guidelines, human handoff, knowledge sync, testing, survey automation, workflows, and performance reporting.
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Setup
Agent Setup & Deployment
2 screenshots — agent deployed and deploy section overview.
Channels
Channels & Channel Settings
6 screenshots — chat and email channel configuration, settings, and live status.
Configuration
Guidelines
4 screenshots — tone, scripted responses, guardrails, and published changes.
Escalation
Human Handoff
3 screenshots — async config, customer message, and ticket assignment.
Knowledge
Knowledge
1 screenshot — all knowledge sources synced to the agent.
Analytics
Sky Agent Reports
4 screenshots — deflection, handle rate, impact overview, and knowledge gap analysis.
Testing
Sky Agent Testing
14 screenshots — live conversations, pricing flows, discovery call booking, and edge cases.
Feedback
Survey Setup
14 screenshots — survey questions, follow-ups, thank-you messages, targeting, automation, and live status.
Automation
Workflows & Bots
17 screenshots — workflow builder, branch logic, enrollment, triggers, performance dashboard, and live status.
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